Bio
Results-driven Customer Support Team Lead with 7+ years of experience in customer success, partner management, and operational efficiency. Proven ability to build and lead high-performing teams, optimize workflows through automation, and enhance client satisfaction in fast-paced industries. Adept at onboarding strategic clients and partners, driving process improvements, and implementing anti-fraud measures to protect company resources. Passionate about creating scalable, high-quality customer experiences across diverse industries, including SaaS, fintech, and IT services. Fluent in English, Russian, and B1 in German.
Role
Customer Service Team Lead | Customer Service Management
Location
germany