Bio
Customer-focused professional with over 6 years of experience delivering exceptional customer service across phone, chat, and email channels. Proven ability to lead teams, enhance customer satisfaction, and resolve complex issues with empathy and precision. Demonstrated expertise in SaaS, e-commerce, and operations environments, with a strong technical aptitude and the ability to thrive in dynamic, fast-paced settings. Adept at coaching teams to success, analyzing KPIs for performance improvement, and maintaining high customer retention and satisfaction levels.
Role
Resolution Specialist
Location
philippines