Bio

Data Analyst Execute and monitor update processes and data load.  Develop models ensuring good maintainability and scalability. Analyze data for the correct calculation of the different KPIS of a contact center. Review and discuss requirements with the business and propose different solutions. Design and create reports/dashboards in PowerBi for the client and the operation. Teleperformance Chile, Oct 2022 - Present Workforce Analyst KPIS control of a contact center. Incident report. Preparation of reports. Management of skills and auxiliaries of the operation. Teleperformance, Jul 2018 - Set 2022 Technical/Commercial Advisor Technical/Commercial Attention. Telephone Sales Management. Customer retention. Teleperformance, Dic 2011 - Jun 2018