Bio
Hi there, I hope this finds you safe and well! I consider myself blessed and privileged to have had this rare understanding and awareness of the Web3 industry since 2017. I have 6 years of working experience in the crypto marketplace and more than 15 years in the fields of CS and Sales. My responsibilities revolved around handling cryptocurrency exchanges (CEX and DEX), providing crypto coaching, approving/rejecting KYC applications, business development, resolving trading disputes, managing inbound and outbound sales teams, customer service, account management, and retention teams for B2B or B2C campaigns. Through these job experiences, I have accumulated a wealth of knowledge about various crypto use cases, cloud-based platforms, blockchain explorers, and transaction details. Some of my key qualities are building relationships with clients, having wide connections in the Web3 industry, analyzing skills, logical probing, and handling situations and disputes professionally, which I can bring to the table and that will strongly benefit your organization. I am also acquainted with a number of tools and applications, including Intercom, Zendesk, Slack, Jira, Notion, Telegram, Discord, TeamViewer, Salesforce, Zoom, Persona, Linkedin, Sales Navigator, Stripe, Reddit, Quora, ClickUp, Skype, HelloSign, SendGrid, etc. Some of my public speaking appearances have been covered by national media, such as this one: https://www.pressreader.com/philippines/the-philippine-star/20191029/282037623955065. It would be great if we could meet for an interview round. Here's my LinkedIn Profile: https://www.linkedin.com/in/carlo-vincent-mercado/ and please find my resume attached herewith. Have a blessed day ahead! Warm Regards, Carlo
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