Role overview
Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 7 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.
What you'll work on
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Create a standard for help site support articles to be consistent across Phantom platforms.
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Stay current with new versions of Phantom’s app and site to keep them up to date.
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Partner with chatbot admin to maintain generative AI bot for support.
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Organize, publish, and maintain content using CMS platform Sanity.
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Collaborate with cross-functional teams to enhance content accessibility and usability.
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Translate technical jargon into user-friendly language for various audiences.
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Assist with creating in-app information model content / tool tips
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Help maintain developer documents on docs.phantom.com
What we're looking for
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Bachelor’s degree in Technical Writing, Communications, Computer Science, or related field, or equivalent work experience.
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2–4 years of experience in technical writing, preferably within the technology or software industry.
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Proficiency in CMS platforms (e.g., Sanity, WordPress, Drupal, or similar).
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Crypto knowledge via a dApp, non custodial wallet or centralized exchange.
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Experience creating and managing chatbot content (e.g., ChatGPT, Dialogflow, or similar).
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Strong understanding of customer support workflows and user-focused content creation.
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Excellent written and verbal communication skills with an eye for detail and consistency.