Role overview
We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
Your mission is to build, lead, and scale Bitsoâs global crypto payment operations. You will own the processes that safeguard customer funds, enforce custody policies, ensure liquidity, and maintain seamless execution of transactions across wallets, ramps, operations and products.
What you'll work on
- Customer Obsession â safeguarding assets with reconciliations, custody practices, and liquidity monitoring that protect trust at scale.
- Freedom with Accountability â owning high-stakes decisions on wallets, custody policies, and operational thresholds with measurable outcomes.
- Continuous Innovation â designing scalable processes, automations, and controls that evolve with new ramps, custody models, and product launches.
- Elegant Simplicity â translating complex custody frameworks and transaction flows into resilient, streamlined operations.
- Integrity & Transparency â enforcing clear custody policies, rigorous audits, and honest communication with regulators and stakeholders.
- Collaboration & Resilience â leading your team with presence and empathy during incidents, integrations, and scaling challenges â standing by them, protecting them, and helping them grow.
What we're looking for
- Proven operator: 8+ years in financial services, fintech, or crypto, with 5+ years in crypto operations (custody, wallets, liquidity, settlements, reconciliations).
- Experienced leader: track record of building strong teams, creating culture, and being a hands-on, present leader for your team.
- Custody expert: deep knowledge of custody models, approval policies, wallet management, and operational risk frameworks.
- Builder of scale: experience designing processes, controls, and automations that sustain rapid product and volume growth.
- Project driver: skilled in leading strategic, cross-functional projects that strengthen custody, liquidity, and operational resilience.
- Risk fluent: proven ability to implement controls, audits, and policies that meet evolving compliance and security standards.
- Data-driven: confident in using KPIs, dashboards, and analytics to drive efficiency, reliability, and decision-making.
- Cross-functional connector: adept at aligning with engineering, product, security, legal, and compliance to deliver outcomes.
- Resilient under pressure: calm, precise, and accountable in high-stakes situations.
- Fluent in English (other languages a plus).
Tags & focus areas
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