Role overview
Job Title: CS Automation & Operations Manager
Location: Remote
Employment Type: Full-Time
About Us:
Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4.
Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The platform serves as a school district’s Intelligent Growth Engine, driving instructional coherence by unifying assessment, instruction, and tutoring around the chosen curriculum.
Unlike any other edtech tool, Amira continuously identifies each student’s skill gaps and collaborates with teachers to build lesson plans aligned with district curricula, pulling directly from the district’s high-quality instructional materials. Teachers can finally differentiate instruction with evidence and ease, and students get the 1:1 practice they specifically need, whether they are excelling or working below grade level.
Trusted by more than 2,000 districts and working in partnership with twelve state education agencies, Amira is helping 3.5 million students worldwide become motivated and masterful readers.
Job Summary:
The CS Automation & Operations Manager will serve as the technical architect behind our Scaled Success team's customer engagement strategy. You'll own the automation infrastructure that enables our team to proactively serve school districts helping students learn to read. This role sits at the intersection of customer success operations, data, and AI-enabled communication, translating our team's strategic goals into scalable, automated workflows.
Essential Functions:
What we're looking for
- Collaborate closely with the Director of Scaled Success to align automation strategy with team goals and customer needs
- Provide technical consultation on feasibility, effort, and impact of proposed automation initiatives
- Train team members on how to effectively use automation tools and interpret data dashboards
- Document processes, create user guides, and build knowledge resources for the team
- Contribute to strategic planning around service tier definitions, customer segmentation, and engagement models
- 3+ years of experience in customer success operations, marketing operations, or similar technical operations role
- Expert-level knowledge of ChurnZero, including play creation, segmentation, and reporting
- Strong proficiency with Hubspot for email automation and customer communication workflows
- Demonstrated ability to write and optimize SQL queries for data extraction and analysis
- Experience working with APIs and building integrations between platforms using tools like Zapier, Make (formerly Integromat), Workato, or custom API connections
- Proven track record of building automated workflows that drive measurable business outcomes
- Strong analytical skills with the ability to translate data into actionable insights
- Self-directed work >
- Experience implementing and working with AI tools for communication automation (ChatGPT API, Claude API, or similar)
- Familiarity with Salesforce and CRM data models
- Background in education technology or B2B SaaS customer success
- Knowledge of Python or other scripting languages for data manipulation
- Experience with data visualization tools (Tableau, Looker, PowerBI)
- Understanding of customer success metrics and methodologies
- Previous experience supporting a scaled or tech touch customer success model
- Mission-driven work: Support literacy development for PreK-7 students across the country
- Technical innovation: Work at the forefront of AI-enabled customer success
- Strategic impact: Your work directly influences revenue and shapes how we serve millions of students
- Growth opportunity: Build and scale automation infrastructure as the company and team grow
- Collaborative culture: Work with a small, focused team where your contributions are visible and valued
Benefits:
- Competitive Salary
- Medical, dental, and vision benefits
- 401(k) with company matching
- Flexible time off
- Stock option ownership
- Cutting-edge work
- The opportunity to help children around the world reach their full potential
Commitment to Diversity:
Amira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. We are proud to be an equal opportunity employer.
The posted salary range reflects the minimum and maximum base salary the company reasonably expects to pay for this role. Salary ranges are determined by role, level, and location. Individual pay is based on location, job-related skills, experience, and relevant education or training. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, military service, or any other status protected by law.