Role overview
We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
The KYC Specialist reviews new and existing customersâ profiles and risk attitudes. They must be the gatekeepers and auditors of accounts opening processes ensuring new customers are compliant and customers have their accounts enabled and configured according to their risk profiles. The KYC Specialist is also responsible for providing best-in-customer support to keep user data updated and ready to use. We value customer-centric and innovative approaches to deliver a world-class experience!
What you'll work on
- Proven English, Portuguese and Spanish fluency.
- Currently living in Mexico, Argentina or Brazil (any city).
- Conduct Know Your Customer (KYC) reviews for our retail clients, managing the clientâs journey from application submission to documentation review and approval.
- Has experience in customer support or account executive roles.
- Thrives in a fast-paced environment and consistently meets deadlines.
- Demonstrates meticulous attention to detail and strong multitasking abilities.
- Proficient in identifying Anti-Money Laundering (AML) risks and applying KYC policy concepts during client onboarding.
- Possesses robust analytical and critical thinking skills for assessing clients' documents (from business to personal documents) and detecting potential red flags.
- Has a basic understanding of legal procedures, contracts, and business structures relevant to KYC due diligence.
- Adopt a customer-centric approach while conducting due diligence investigations, ensuring excellent service delivery
What we're looking for
- Conduct onboarding and ongoing customer due diligence processes.
- Review and validate user documentation, focusing on individual users.
- Ensure the validation of onboarding documentation is following compliance and fraud policies.
- Effectively resolve customer issues raised through support tickets, collaborating with relevant support teams when necessary.
- Assess various elements of the KYC Profile, including general information, documentation, and screenings.
- Identify and promptly escalate risk components, such as AML and Fraud concerns.
- Collaborate closely with Product owners, leveraging feedback to drive continuous improvements in the onboarding process