Role overview
About the Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all â bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.
The Department: Credit Card Operations
What you'll work on
- Partner across the credit card organization to provide high value operations effectiveness insights, coordination of remediation of operational issues and project management support for critical program
- Work with key vendors (Alloy and Corecard) on remediation of Credit Card issues
- Develop and maintain Critical policies for operations including collections policies and other servicing policies
- Develop and encourage business transformation efforts
- Build productive and positive relationships across the organization at all levels to drive influence
- Build productive and positive relationships across the critical vendors to drive influence
- Provide leadership in solving problems, improving processes, and creating a better experience for the business
What we're looking for
- 5 years of experience in operations with a focus on consumer lending space. Specific Credit Card operations experience is a plus
- Demonstrated success with business process improvement implementations
- Excellent organizational, communication, collaborative, and interpersonal skills to foster respect and teamwork with internal and external partners
- Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines
- Willingness to learn, be hands on technically, and creative with problem solving