Role overview
Location - KC, KS - USA
Start Date - January 2026
Work Environment - Hybrid (Mix of on-site and remote work)
Position Summary:
The Senior Director Insights & Impact leads the design and execution of fast-paced research and data science that deepens our understanding of sponsor and donor behavior and delivers digestible impact metrics through to sponsors and donors. This role is responsible for behavioral science, data analytics, and user experience to uncover customer motivations, behaviors, and friction points, using mixed method studies and predictive modeling to inform strategy, improve conversion funnels, and guides product direction. This is a high-impact role for someone who strives at the intersection of experimentation, storytelling, and organizational influence.
Who We Are
Unbound is an international nonprofit based in Kansas City, Kansas, and founded by lay Catholics grounded in the Gospel call to put the needs of the marginalized and vulnerable first.
Our mission is to support families and communities worldwide on their self-directed paths out of poverty.
Our vision is to build a world free from poverty where all people have access to resources, community support and the ability to make decisions that improve their lives and uphold human dignity.
Unbound offers a practical way for sponsors, donors and volunteers to make a personal and direct impact as partners in our global community. Through walking with a child and family, youth, elder or community on their path out of poverty, our supporters have an opportunity to expand their worldviews and be part of creative solutions to poverty.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
- Drive Research & Experimentation
- + Lead behavioral research initiatives across sponsor and donor journeys.
- Design and execute mixed-methods studies (qualitative interviews, surveys, A/B tests, observational research, etc).
- Identify key friction points and motivations through behavioral analysis and experimentation.
- Collaborate with cross-functional teams to prioritize research questions and translate them into actionable plans.
- Enforce Data Science & Modeling Best Practices
- + Build predictive models to forecast sponsor/donor conversion, retention, and lifetime value.
- Analyze user behavior data to uncover trends, segmentation opportunities, and strategic insights.
- Develop frameworks for ongoing measurement and optimization of conversion funnels.
- Build a “research community” by establishing a shared experimentation infrastructure and peer thought innovation network.
- Communicate Insights to Stakeholders
- + Partner with International Programs and Marketing to translate program impact data into compelling, easy to understand, and scalable sponsor/donor-facing materials.
- Synthesize complex findings into clear, compelling narratives for non-technical stakeholders.
- Deliver actionable recommendations that inform product development, marketing strategy, donor engagement, executive teams, and other stakeholders.
- Influence organizational thinking around sponsor/donor behavior and experience.
- Mentorship & Collaboration
- + Manage a team of 2-4 direct reports.
- Coach and mentor junior analysts and data scientists in modeling and experimentation.
- Foster a culture of curiosity, rigor, and continuous learning across the team.
- Actively contributes to cross-functional planning and strategic discussions.
Supervisory Responsibilities
What we're looking for
Personal Characteristics & Competencies – To perform the job successfully, an individual should demonstrate the following competencies and skills.
- Demonstrate diversity by recognizing the dignity of each person reflected in the structure and activities of Unbound which include relationships of mutual respect, teamwork, and commitment to Unbound’s core values.
- Curious: Displays intellectual curiosity, problem-solving skills, and determination.
- Strategic Thinker: Connects research insights to broader organizational goals.
- Empathetic Researcher: Deeply curious about human behavior and motivated by improving user experience. Listens to stakeholders, processes feedback, remains objective, and provides solutions.
- Strong Communicator: Translates complex data into clear, actionable insights.
- Collaborative Partner: Builds trust and builds collaborative relationships with leadership and cross-functional partners.
- Experimentation Mindset: Comfortable with ambiguity and iterative learning.
- Ethical & Inclusive: Committed to ethical research practices and inclusive design.
- Excellent written and oral communication skills include the ability to synthesize information into clear, concise messages in a compelling manner to internal stakeholders.
- Using data-driven decision-making to execute on business/management strategy.
- Professional appearance and attitude, self-motivated and goal-driven.
- Ability to demonstrate poise, tact, and diplomacy. Strong teamwork aptitude required.
- Strong interpersonal skills to establish and maintain effective working relationships and the ability to model our core values.
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Frequently required to sit, stand, and walk.
- Use hands to finger, handle, or feel, reach with hands and arms.
- Required to talk and hear consistently.
- Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye.
- May require domestic and/or international travel on occasion.
- Ability to occasionally lift, carry and/or drag up to fifty (50) pounds if necessary.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Noise level in the work environment is usually moderate.