Role overview
### **About HelloGov AI**
HelloGov AI is a Miami-based startup revolutionizing how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registrations — making them faster, easier, and stress-free through our marketplace of trusted couriers.
Located in the heart of Brickell, we’re building a world-class team that blends technology, empathy, and efficiency to redefine the customer experience.
### **Role Overview**
We’re seeking a **Back-End Oriented Software Engineer** to join our on-site engineering team in Miami.
In this role, you’ll design and maintain the systems that power HelloGov’s core platform — including **real-time communication, telephony, and workflow orchestration** built on Twilio. You’ll work with a modern tech stack (Python, PostgreSQL, GraphQL, REST APIs, Socket.io) and collaborate closely with front-end engineers using **Next.js** and **NestJS** to deliver seamless, scalable experiences.
This position is ideal for engineers who enjoy solving complex architectural problems, optimizing performance, and working on meaningful systems that help real people every day.
**Requirements**
* **️ Responsibilities**
* Design, develop, and maintain scalable **backend services** with a focus on performance and reliability.
* Build and optimize **GraphQL and REST APIs** for internal and external applications.
* Implement **real-time communication features** using Socket.io and Twilio.
* Integrate and extend **Twilio services**, including:
* + Twilio Sync (data synchronization)
+ Twilio TaskRouter (intelligent task routing and workforce management)
+ Twilio Telephony (call flows, IVRs, and customer communication)
* Collaborate with front-end engineers (Next.js / NestJS) to build seamless, high-performance integrations.
* Work with product managers and QA engineers to plan and ship high-quality features.
* Troubleshoot and debug across the stack; continuously improve reliability and performance.
Write clean, maintainable, and well-tested code following best practices.
### **Qualifications**
* Bachelor’s degree in Computer Science or equivalent experience.
* Strong experience with **Python** (FastAPI, Flask, or Django preferred).
* Proficiency in building and maintaining **GraphQL and REST APIs**.
* Solid understanding of **PostgreSQL** and relational database design.
* Experience with **real-time systems** (Socket.io or WebSockets).
* Familiarity with **TypeScript** and modern frameworks (Next.js, NestJS).
* Hands-on experience with **Twilio** (Sync, TaskRouter, Telephony).
* Strong debugging and problem-solving skills.
* Comfortable working in an **on-site, collaborative environment**.
### **Nice-to-Have**
* Experience with **cloud platforms** (AWS, GCP, or Azure).
* Knowledge of **Docker**, containerization, and CI/CD pipelines.
* Experience in **performance optimization** or scaling distributed systems.
* Familiarity with **Redis** or other caching solutions.
**Benefits**
### **Compensation & Benefits**
* **Salary:** $100,000–$130,000/year (based on experience)
* **On-site perks:** Complimentary breakfast, snacks, and parking pass
* **Health benefits:** Aetna Health, Vision, and Dental Insurance
* **Career growth:** Opportunities to scale with a fast-growing AI startup
### **Why Join HelloGov AI**
At HelloGov AI, you’ll build the systems that help **hundreds of thousands** of people interact seamlessly with government services. You’ll collaborate with an ambitious, talented engineering team using modern tools to solve real-world problems — all from our vibrant Brickell office.
If you’re driven by innovation, love technical challenges, and want to see your work make a tangible impact, this is your place.