Software Engineer Customer Experience Engineering

• Define and develop world-class customer experiences and features that will drive top-line customer satisfaction metrics for the company.
• Collaborate cross-functionally with other product engineering teams across multiple software projects, apps, data systems and more.
• Strengthen the overall customer journey as one of the founding engineers, shaping new and existing support and CX flows (e.g. chatbots, automated refund requests).

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.