Role overview
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
What you'll work on
- Define the end-to-end service experience for a client, and develop necessary documentation to educate Client Services and ensure they have the necessary artifacts to educate and execute the strategy with clients
- For new products and initiatives, incubate onboarding and implementations, create SLAs and implementations blueprints, establish ongoing support and client optimization blueprints to be utilized by regional Client Services teams and global Client Care organization.
- Define strategic plan to migrate support to wider Client Services teams with a focus on operational efficiency, scalability, and consistency
- Engage with Product to provide input to design, development, implementation, client engagement and support process with regional feedback and a client lens
- Develop strong partnerships with Global Product, Regional Client Services, and Technology teams to be recognized as a key contributor to their success
- Become Growth & Data products subject matter expert in Client Services including knowledge of the processing requirements, APIs, implementation guides, client integration options, deployment, and post-production support
- Use technical expertise blended with business acumen to solve complex problems independently ·
- Engage regularly with regional Client Services peers to socialize and educate details of the Product pipeline, define processes and artifacts applicable to all regions, and maintain a continuous feedback loop to provide timely feedback to Product
- Engage in the development and execution of Product KPIs, ensuring regional alignment
- Identify/prioritize key product needs, dependencies with regions, define success measures and track status with product
- Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
What we're looking for
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Tags & focus areas
Used for matching and alerts on DevFound Consulting Senior Blockchain