Role overview
Company Overview Fanatics is building the leading global digital sports platform to ignite and harness the passions of fans, and maximize the presence and reach for hundreds of partners globally. Leveraging these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as the global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings across the sports ecosystem.
The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Trading Cards, a transformative company that is building a new model for the hobby and giving collectors an end-to-end trading cards experience; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Additional ventures that will build out Fanatics’ footprint across the broader digital sports landscape will be rolled out soon. Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs. As a market leader with more than 8,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives. At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience. About the Team Fanatics is first and foremost a technology company. We are powered by cutting-edge tech created by our small agile teams using the latest tools and technologies under our highly analytical, forward thinking, and open-minded leadership. As the global leader in licensed sports merchandise, we challenge ourselves by improving our new fully responsive NodeJS cloud commerce platform, Elasticsearch engine, and deep data science capabilities while building the best-in-class retail manufacturing and supply chain technologies. Our tech teams work together to revolutionize data science and engineering initiatives, provide highly scalable real-time and streaming platforms, and create secure e-commerce and in-stadium fan experience products. Our own e-commerce platform transacts in over 190 countries, 17 languages, and 14 currencies. Our motto is “#GSD”—get stuff done—and we do just that. If you want to be at the nexus of sports, commerce, and technology, come be a part of our industry-leading team here at Fanatics Tech.
Positions at this level require one to three years’ experience within technical support and with successful performance. Positions at this level are required to work under general supervision and within a framework of established procedures. Incumbents are expected to perform a wide range of duties with only occasional instruction or assistance.
Knowledge of: •Principles and practices of enterprise level information systems as applied to a large and diversified public organization •Methods, materials, tools, and equipment used in PC and midrange computer networking, repairs, and operations •Principles and practices of PC & Mac operation, maintenance, and repair •Principles and techniques used in interacting with troubleshooting skills for PC & Mac users Skill to: •Troubleshoot and Repair PC/Mac and peripherals •Software troubleshooting, installation, and repair •Network Analysis and Troubleshooting Ability to: •Work cooperatively with users to provide basic direction and instruction with computer applications •Maintain confidential data and information •Operate and maintain Android & Apple iOS hardware. •To comply and follow standard operating practices and procedures common to computer networking and information systems work established by Fanatics. •Maintain and foster positive and harmonious working relationships with peers and userbase. •Ability to use discretion and confidentiality with access to sensitive data •May require occasional travel to remote locations •Potentially utilize ladder or power industrial equipment to access equipment based on need in adherence to safety regulations
Education & Experience Requirements: •College degree, or Associate degree and 2 years related work experience, or High school diploma/equivalent and 3 years related work experience required. •Excellent verbal and written communication skills •Experience with handheld scanners, label printers, and other ruggedized equipment a plus •Strong knowledge of Mac OS, Windows OS, and MS Office products •Strong troubleshooting skills •Ability to stay calm in stressful situations, especially when dealing with demanding customers and/or upper management •Ability to handle multiple competing priorities •Ability to work with minimal supervision when necessary •Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs. (Within safety guidelines or within a team setting.) •Experience with troubleshooting Printers (Both network and Stand-alone) •Able to solve network connectivity problems, understand TCP/IP protocols, DNS, and be able to let higher levels of support know specific technical issues in detail •Basic understanding of Active Directory administrative tasks •A strong dedication to quality customer service •Good analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute requests •Responsible for all aspects of end-user PC provisioning including setup of hardware, software, and peripherals •Diagnoses and resolves end-user network, VPN, WI-FI and local-area network access problems (I.E. VPN, WIFI, LAN, WAN) •Assists in creating & maintaining documentation for self-service end-user support knowledge base
What we're looking for
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now. Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices. NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.