Role overview
Job Responsibilities:
- Evaluate and uplift the quality of existing products, identifying and resolving deficiencies;
- Proactively suggest product enhancements based on thorough analysis;
- Drive improvements in product quality for elevated customer experiences;
- Assess and optimize the performance of AI and Machine Learning models;
- Systematically document, prioritize, and address testing anomalies and defects;
- Develop and oversee a robust Quality Planning strategy;
- Collaborate with the Product Development team for seamless project delivery;
- Identify and alleviate bottlenecks in quality assurance processes;
- Spearhead continuous improvement projects and quality data collection;
- Establish and track key KPIs for product quality;
- Prepare and present comprehensive quality reports to Senior Management.
Job Requirements:
- Comprehensive understanding of the customer support lifecycle and platforms;
- Proficiency in automation processes and methodologies;
- Knowledge of networking, AI, LLM, NLP technologies;
- Experience with various programming languages;
- Strong analytical skills for data and trend analysis;
- In-depth understanding of our company’s structure and dynamics.
- A commitment to continuous learning and staying abreast of industry developments;
- Demonstrated leadership and accountability;
- Excellent communication and collaboration capabilities;
- Strong decision-making and problem-solving skills;
- Exceptional organisational and time-management abilities;
- High emotional intelligence and analytical thinking;
- Resilience and determination in challenging situations;
- Team player with a flexible and adaptable approach;
- Eagerness to learn and grow within a dynamic environment.
#LI-Onsite
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com:
Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at https://crypto.com.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
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