Role overview
We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
As our UX Researcher, you will drive the understanding of our usersâ needs, motivations, and behaviors across multiple products and markets in Latin America.
What you'll work on
- Experience: 6+ years in UX or product research, with a proven track record influencing product direction and business decisions in fast-paced, high-impact environments (fintech, crypto, or consumer digital products preferred).
- Fluency in English & Spanish: Excellent written and spoken communication skills to effectively collaborate across distributed and multicultural teams.
- Research Mastery: Deep understanding of qualitative and quantitative methods (e.g., JTBD interviews, usability testing, concept validation, diary studies, surveys, card sorting, A/B testing).
- Strategic Thinking: Ability to design and lead end-to-end research that drives strategic clarity, identifies opportunities, and influences prioritization.
- Cross-Functional Influence: Experience partnering with Product, Design, and Data teams to align insights with roadmap and OKRs.
- Analytical Rigor: Skilled in synthesizing behavioral, attitudinal, and market data to derive actionable insights and identify knowledge gaps.
- Communication Excellence: Adept at turning data into compelling narratives and frameworks that inspire alignment and action.
- Autonomy & Leadership: Operates independently, mentors peers, and contributes to elevating research quality and culture.
- Portfolio: Demonstrates clear impact showing how your research shifted strategy, improved metrics, or unlocked new opportunities.
What we're looking for
- Shape product strategy by leading complex, multi-method research projects that uncover insights about user behavior, motivations, and pain points across markets.
- Design comprehensive research plans that balance generative discovery and evaluative testingâintegrating qualitative and quantitative inputs.
- Collaborate with cross-functional partners to define key research questions, success metrics, and decision frameworks for your product area.
- Conduct and synthesize research using a combination of interviews, surveys, diary studies, and behavioral data from analytics tools (e.g., Amplitude, Mixpanel).
- Translate insights into strategic recommendations that directly influence product roadmaps, design decisions, and business prioritization.
- Lead synthesis workshops and share findings that create shared understanding, drive alignment, and connect insights to measurable impact.
- Measure experience quality through UX metrics (SUS, NPS, CSAT, drop-off rates, comprehension, conversion) and perception indicators (trust, usability, clarity).
- Mentor and empower designers and PMs to conduct lightweight tactical research, raising the organizationâs research maturity.
- Collaborate with Data Science to triangulate qualitative findings with behavioral data and KPI trends.
- Maintain a culture of learning by managing research repositories, enabling insight accessibility, and promoting evidence-based product decisions.
Tags & focus areas
Used for matching and alerts on DevFound Research Ux Researcher Design Crypto