Role overview
Notion is hiring a Professional Services Solutions Consultant in Tokyo, Japan. The Professional Services team helps customers unlock the full value of Notion. We partner with organizations to redesign how work gets done, streamlining processes, scaling adoption, and embedding Notion AI and Agents as force multipliers. Working closely with customers, cross-functional teams, and strategic partners, we turn business challenges into tailored Notion solutions that drive productivity, accelerate outcomes, and create lasting impact.
This role will be a part of the growing global professional services team and will be responsible for both pre-sales (e.g. scoping & selling PS engagements), post-sales (e.g. engagement delivery) and onboarding/working with our delivery partners in region. As Notion continues to grow, we need to provide customers with the right resources to ensure they are successful in adopting our technology across all stages of their journey — onboarding, implementation, expansion, and optimization. The professional services team will play a key role in making this happen.
As the Professional Services Consultant, you will be part of the GTM organization and report to the Professional Services Lead for Japan. You will work closely with other leaders on Notion’s GTM team in APACx, as well as cross-functional organizations on building our professional services team and strategy. This is across all phases of the customer life cycle for professional services, from scoping & delivering engagements through operational processes (e.g.: KPIs, reporting).
Our ideal candidate is a builder. Ideally they have worked in net-new functions and built client-services capabilities with minimal support, are experienced with partner ecosystems, and comfortable scoping & delivering engagements while we build the services capability. A bonus is if the candidate has experience using Notion.
What you'll work on
Design and implement tailored customer workspaces, optimizing workflows, permissions, security, and best practices
Develop and execute change management strategies to drive seamless adoption across organizations
Lead end-to-end professional services engagements, from scoping and discovery through execution and delivery
Manage project execution, maintaining comprehensive documentation, timelines, and key deliverables
Collaborate with cross-functional teams to drive customer success and contribute to product development
Travel when needed to customer and/or partner office locations
What we're looking for
Experience using Notion
Experience in workspace design and information architecture
Familiarity with data migration tools and methodologies
Understanding of API integrations and enterprise software ecosystems to support connectivity and automation
Experience working with third-party integrations for IAM/SSO, DLP or SIEM
Coding experience that would enable you to write basic scripts using the Notion API
Knowledge of EPD/Marketing Teams needs or previous experience at a SaaS/Tech company
Previous experience in a fast-paced, high-growth technology environment
Business level English proficiency to communicate effectively with global stakeholders and peers
Experience working with Japanese enterprise customers or familiarity with Japan market dynamics and business practices
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
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