Role overview
As a Senior AI Engineer, you will play a key role in supporting The Mutual Group (TMG), GuideOne Insurance, and future members by designing, building, and deploying solutions that leverage large language models (LLMs), Generative AI, and natural language processing (NLP) to enhance customer and agent experiences. This includes developing intelligent automation, AI-powered services, and supporting teams in the responsible and effective use of AI technologies.
Success in this role requires creativity, a passion for learning, and the ability to clearly explain complex ideas. You’ll join a team that values curiosity, open communication, and a strong commitment to responsible AI—working together to create smart, impactful tools that make a real difference.
*Responsibilities:
Multimodal Data Processing and Automation**
- Ingest and preprocess diverse file types: PDFs, scanned images, emails (EML/MSG), audio, video, and structured/unstructured text from content management systems.
- Apply OCR (Optical Character Recognition) and speech-to-text models to extract meaningful data from documents and media.
- Use LangChain + LangGraph to orchestrate agentic workflows for parsing and reasoning across multimodal inputs.
- Build AI pipelines that classify, extract, and validate key entities (e.g., policy numbers, claim dates, insured parties) from documents.
- Integrate LLMs via Bedrock or Hugging Face to summarize, interpret, and flag anomalies in claims and underwriting documents.
- Implement retrieval-augmented generation (RAG) using Vector DBs to ground LLM responses in enterprise knowledge.
*AWS Cloud Engineering Activities
Model Development & Deployment**
- Train and fine-tune models in SageMaker using custom datasets and embeddings.
- Deploy models as SageMaker endpoints or Lambda functions for real-time inference.
- Use Step Functions to orchestrate complex AI workflows across services.
What we're looking for
- Bachelor’s degree in Computer Science, Data Engineering, Information Technology, or a related field, or equivalent work experience.
- 8+ years in software, data, or AI engineering, with 3+ years working directly with AI/ML models.
- Experience building and deploying LLMs, transformers, or GenAI tools.
- Hands-on knowledge of Python and tools like TensorFlow, PyTorch, or scikit-learn.
- Worked with Hugging Face, OpenAI APIs, AWS Bedrock, LangChain, or other GenAI platforms.
- Built AI solutions in AWS, Azure, or GCP using SageMaker, Azure ML, or Vertex AI.
- Familiar with data engineering tools like Apache Spark, Kafka, and Airflow.
- Experience working with modern data stack technologies such as Snowflake, Redshift, Delta Lake, S3, Azure Data Lake, and BigQuery.
- Some experience with DevOps practices, like using CI/CD pipelines, Docker, and Kubernetes.
- Comfortable working with teams to understand business needs and explain how AI can help.
- Prior experience in insurance or regulated industries is a plus.
We are proud to offer a robust benefits suite that includes:
- Competitive base salary plus incentive plans for eligible team members
- 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
- Free basic life and AD&D, long-term disability and short-term disability insurance
- Medical, dental and vision plans to meet your unique healthcare needs
- Wellness incentives
- Generous time off program that includes personal, holiday and volunteer paid time off
- Flexible work schedules and hybrid/remote options for eligible positions
- Educational assistance
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