Role overview
- Basic technical knowledge of Linux
- Strong technical troubleshooting skills
- Great communication skills
- Experience working with customers and technical teams
- Aptitude for learning new products, processes, and systems
- Operates with empathy, professionalism, and a sense of urgency
- Excellent attention to detail
- Experience working with IoT devices is a plus
- Ability to speak multiple languages is a plus
What you'll work on
- Gather and transmit an Orb Operator’s technical issues to the team.
- Help users get to a resolution on their questions and issues in as timely a manner as possible.
- Clearly document any bugs or gaps that need to be addressed for the engineering team.
- Own the solution for the customer—get timing estimates from engineering and proactively set customer expectations
- Develop knowledge base content to help our customers “self-service”. Content will include training videos, written documentation, and email announcements
- Make recommendations to the product team for product enhancements, to improve the customer experience
Tags & focus areas
Used for matching and alerts on DevFound Dev Senior Customer Support Rust Remote