Role overview
Overview
Do you want to build a product that blends the cutting edge of Microsoft AI, the Microsoft 365 & Microsoft Teams ecosystem, and the Power Platform to empower every seller on the planet to achieve more? Are you energized by fast-paced, collaborative teams using diverse technologies to deliver real value quickly? If so, you'll feel right at home on the Microsoft Sales Agent team.
The emergence of AI technologies and digital collaboration is disrupting the ways in which selling is happening. Instead of navigating Customer Relationship Management (CRM) platforms, sellers now expect AI-powered agents, and insights directly integrated into their day-to-day productivity tools to get real time coaching. The Microsoft Sales Agent team brings autonomous agents which are intelligent and powers contextual experiences into the modern-work suite across Microsoft Copilot, Outlook, and Teams. These experiences seamlessly integrate with leading Customer Relationship Management (CRM) systems like Salesforce or Dynamics 365.
As a AI Applied Scientist for The Sales Agent Team, you will play a pivotal role in advancing Microsoft's mission to empower every individual and organization on the planet to achieve more. You will contribute to the development and integration of cutting-edge AI technologies into Microsoft products and services, ensuring they are inclusive, ethical, and impactful. You will collaborate across product, research and engineering teams to bring innovative solutions to life, applying your expertise in machine learning, data science, and AI to solve complex problems. Your work will directly influence product direction and customer experience. We are in an era of unprecedented innovation and openness. As Microsoft continues to lead in AI, we are seeking individuals to help tackle some of the most exciting and meaningful challenges in the field. Our vision is to build a truly open architecture platform that enables users to summon tailored AI agents to drive real-world outcomes. We are looking for an AI Applied Scientist II to join our team. This role will combine AI knowledge with applied science expertise and demonstrate a growth mindset and customer empathy. Join us in shaping the future of AI agents. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
*Responsibilities
Bringing the State of the Art to Products**
Collaborates with and bridges the gap between researchers (in community, Microsoft Research [MSR], or in their own organizations) and development teams. Brings new technology and approaches into production by applying long-term research efforts to solve immediate product needs.
With limited guidance from others, works to create product impact. Identifies approach, and applies, improves, or creates a research-backed solution (e.g., novel, data driven, scalable, extendable) to positively impact a Microsoft product or service. Solves components or aspects of a problem as assigned by a senior team member. May publish research to promote receiving new intellectual property for product impact.
Participates in collaborative relationships with relevant product and business groups inside or outside of Microsoft and provides expertise or technology to create business impact. Participates in technology transfer attempts, filing patents, authoring white papers, developing or maintaining tools/services for internal Microsoft use, or consulting for product or business groups. May publish research to promote receiving new intellectual property for business impact.
What we're looking for
Bachelor's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 5+ years related experience (e.g., statistics, predictive analytics, research) OR Master's Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 3+ years related experience (e.g., statistics, predictive analytics, research) OR Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 1+ year(s) related experience (e.g., statistics, predictive analytics, research) OR equivalent experience.
1+ year(s) experience creating publications (e.g., patents, peer-reviewed academic papers).
- Experience with MLOps Workflows, including CI/CD, monitoring, and retraining pipelines.
- Familiarity with modern LLMOps frameworks (e.g., LangChain, PromptFlow).
- Experience developing and deploying live production systems one or more of the following: C#, Java, React/Angular, TypeScript.
- Experience with design and implementation of enterprise-scale services.
- 1+ years of experience publishing in peer-reviewed venues or filing patents.
- Experience presenting at conferences or industry events.
- 1+ years of experience conducting research in academic or industry settings.
- 1+ years of experience working with Generative AI models and ML stacks.
- Experience across the product lifecycle from ideation to shipping.
Applied Sciences IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process**.