Customer Support Jobs in Web3

Explore AI roles

Keyboard friendly • Copy, share & save roles

Sort by

About the Company Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offeri...

Customer Support Executive Operations Crypto

$401k* · Senior Fully remote

Apply

Consensys is the leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and Co-Founder o...

Community Manager Non Tech Senior Customer Support

$123k - $153k · Senior Fully remote

Apply

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion ...

Engineer Dev Customer Support Spark

$217k - $255k · Senior Fully remote

Apply

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 coun...

Scientist Customer Support Data Science Remote

$170k - $720k · Senior Fully remote

Apply

Data Scientist - LLM (Customer Service) Singapore / Taiwan, Taipei Engineering – Data Science/AI / Hybrid Apply for t...

Scientist Customer Support Data Science Blockchain

$103k - $120k* · Senior Fully remote

Apply

Senior Financial Manager - Cloud Budget Support (TSSCI) Washington D.C. VivSoft Project – Information Technology Serv...

Cloud Finance Non Tech Senior

$90k - $100k* · Senior Fully remote

Apply

🚀 Whatnot Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover ...

Customer Support Engineer Front End Javascript

$401k* · Senior Fully remote

Apply

<strong>Company Description<br><br></strong>It all started with an idea at Block in 2013. Initially built to take the...

Lead Customer Support Blockchain Crypto

$290k - $435k · Senior Fully remote

Apply

Who We Are At OKX, we believe our future is reshaped with technology. As one of the world's leading cryptocurrency sp...

Customer Support Product Manager Non Tech Senior

$100k - $108k* · Senior Fully remote

Apply

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Supp...

Big Data Cloud Dev Customer Support

$72k - $80k* · Senior Fully remote

Apply

We are Mythical Games. A Venture-backed next-generation game technology company at the intersection of video games an...

Customer Support Nft Blockchain Gaming

$18k - $40k* · Senior Fully remote

Apply

Company Overview Fanatics is building the leading global digital sports platform to ignite and harness the passions o...

Analyst Stats Customer Support Senior

Fully remote

Apply

Company Overview Fanatics is building the leading global digital sports platform to ignite and harness the passions...

Analyst Customer Support Nft

Fully remote

Apply

Candy’s mission is to deepen our connection to experiences that bring us joy. As fans. As collectors. As people creat...

Customer Support Nft Crypto Blockchain

$18k - $40k* · Senior Fully remote

Apply

Company Overview Fanatics is building the leading global digital sports platform to ignite and harness the passions o...

Customer Support Nft

Fully remote

Apply

Company Overview Fanatics is building the leading global digital sports platform to ignite and harness the passions...

Analyst Customer Support Nft

Fully remote

Apply

Company Overview As a global leader in licensed sports merchandise, Fanatics is building the leading global digital...

Analyst Customer Support Nft

Fully remote

Apply

Candy’s mission is to deepen our connection to experiences that bring us joy. As fans. As collectors. As people creat...

Customer Support Nft Crypto Bitcoin

$18k - $40k* · Senior Fully remote

Apply

Selected role

Associate Director Customer Support Operations Center

Gemini Tempe, Arizona

Live

$401k · Senior Full-time Posted about 1 month ago 4 min read

About the Company

Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all â bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.

The Department: Customer Support

Geminiâs Customer Support Team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The Gemini Credit Card and Exchange teams are expanding their presence with a regional office to better align customer support divisions. Collectively, these teams efficiently handle all inbound phone-based service requests and communications for the Gemini Credit Card and email-based requests for Gemini Exchange.

The Role: Associate Director, Customer Support (Operations Center)

As a Manager of the regional team, your role will be a combination of âgetting your hands dirtyâ and management responsibilities within an inbound contact center. You will be expected to lead the workforce management function, collaborate with the Operations team with forecasting and building team rapport.

This role is required to be in person five days a week at our Tempe, AZ office.

Responsibilities:

Workforce management including: time cards, scheduling, and headcount management
Recommend appropriate solutions based to scale the team responsibilities
Lead local shift managers and coordinate with global team leaders
Identify and improve operational inefficiencies
Collaborate with the global operations teams, legal, office management, and security to ensure compliance with company and local policies
Manage multiple tasks and navigate various systems during client interactions
Coach and develop team members through targeted training, feedback, and performance reviews
Design and manage schedules to ensure seamless coverage and service continuity
Foster a positive, accountable, and growth-oriented team culture
Develop and empower supervisors and team members to achieve performance targets through coaching, training, and recognition
Foster a proactive, high-performance team culture focused on continuous improvement and customer satisfaction
Translate strategic direction and goals from the director into actionable plans for the Operations team

Minimum Qualifications:

High School Diploma, GED, or equivalent required
Minimum 12 years of experience in a contact center or financial services environment
Minimum of 5 years of contact center workforce management experience
Proficiency in Google applications (Sheets, Docs, Slides)
Experience with key metrics reporting
Strong communication skills and a dependable team-player attitude
Ability to adapt quickly to new information and changing environments
Passion for delivering excellent client service with integrity and a proactive approach

Preferred Qualifications:

15+ years of experience in the banking or financial industry
10+ years of client service experience
Associate Degree or higher

It Pays to Work Here

The compensation & benefits package for this role includes:

Competitive starting salary
A discretionary annual bonus
Long-term incentive in the form of a new hire equity grant
Comprehensive health plans
401K with company matching
Paid Parental Leave
Flexible time off

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-MW1

Ready to apply? You'll go straight to the hiring team.

No agency in the middle · Your profile is shared privately.

Explore the complete AI ecosystem

Discover the best AI-first companies, podcasts, events, learning paths, and jobs in one focused hub.

AI Learning Hub · Always curated, never noisy

Simple pricing for serious AI hiring

Pay per listing. No subscriptions, no hidden fees. Designed for teams hiring for high-impact AI roles.

No-risk: replace or refund if the role doesn’t get traction.

Standard listing

Reach active AI talent

For startups

$349 per role

30-day live listing in the AI job feed.
Structured posting written for AI engineers (we’ll help refine copy).
Instant alerts to subscribed candidates for your tags (LLMs, agents, infra, etc.).

Most teams see first applicants within 24–48 hours.

Max visibility to senior talent

For scale-ups

$649 per role

Everything in Standard, plus homepage & “Featured role” placement.
Priority placement in weekly AI roles newsletter.
1:1 review of your role with DevFound to calibrate for top-tier candidates.
Highlight badge on job page to increase conversion.

Best for teams hiring 1–3 critical AI roles this quarter.

What is the role of a customer support?

▼

A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it

This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features

The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.

Customer Support Jobs in Web3

Explore AI roles

Associate Director Customer Support Operations Center

Senior Community Support Manager

Staff Software Engineer Support Experience

Data Scientist L5 Customer Service

Data Scientist LLM Customer Service

Senior Financial Manager Cloud Budget Support TSSCI

Frontend Engineer Customer Experience

Product Lead Support Product

Senior Product Manager Customer Service Platm

Cloud Support Engineer Big Data

Vice President of Customer Experience

Sr. Analyst Customer Experience Analytics

Tech Support Analyst #10764

Customer Experience Associate

Customer Service Representative II

Tech Support Analyst #10226

Production Support Analyst I #9632

Customer Experience Associate

Explore the complete AI ecosystem

Choose Your Plan

Simple pricing for serious AI hiring

Reach active AI talent

Max visibility to senior talent

What is the role of a customer support?