Role overview
- Assist Customers/Partners to troubleshoot and resolve issues involving DELMIA Apriso product (Manufacturing Operations Management class software).
- Diagnosing problems reported by Customers and suggest solutions or workarounds.
- Respond immediately in case of Customer Crisis situations
- Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run.
- Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
- Create Knowledge capitalization content on key technical topicsBe self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support.
- Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools.
- Ensure Knowledge capitalization content creation on regular basis and spread awareness about it at every possible need and opportunity
What we're looking for
- B.E., B.Tech from premier institutions with good academic records of accomplishment, 60% throughout in all academics with NO GAPS.
- Exposure to DELMIA Apriso product (Desktop Client, Process Builder, Global Process Manager etc.)
- Good to have 1 to 2 years of hands on experience on various DELMIA Apriso modules such as Production, Quality, Maintenance, Warehouse etc.
- Administering MS Windows Server environments, knowledge of SQL, HTML, CSS, JavaScript.
- Good English communication skills, both written and verbal required.
- Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
- Ability to work in a fast-paced dynamic environment
As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
Tags & focus areas
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