Role overview
The Support Experience teamâs mission is to provide the highest quality customer support at scale. The team owns the end to end customer facing support experience across backend, iOS, android and web. The team's goal is to help customers resolve their issues in a fast and seamless manner. Some of the functional areas the team is responsible for includes chatbot, support hub, support entry points, customer issue classification, help centre, self-serve flow, phone/chat channel, routing, taxonomy and more.
As a Staff Software Engineer on the support experience team, you will lead this domain, responsible for major technical decisions and the overall architecture. You will lead highly visible projects including Robinhood's chatbot to meet ambitious business goals.
- Proven track record in owning and evolving large systems by setting vision and successfully executing with a team to achieve it
- Thrives in a fast pace environment and is excited by ambiguous/complex technical problems
- Exceptional collaboration and communication skills to drive long term technical direction
- Excellent written and communication skills
- Leadership qualities to enhance the engineering culture of the team and organization
- 8+ years of relevant engineering experience
Our team is here to enable an inclusive and welcoming interview experience for all candidates. If you need additional assistance throughout the interview process related to a physical or mental condition, or if there is something our team can do to enable a more accessible experience at any time, please notify our team by completing this Applicant Accommodation Form.
Click here to learn more about available Benefits, which vary by region and Robinhood entity.
Weâre looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If youâre ready to give 100% in helping us achieve our missionâweâd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.