Bio
As a Senior Process Executive at Cognizant, I leverage my extensive experience in process improvement and business development to drive operational efficiency and customer satisfaction. I have a proven track record of creating new processes, collaborating with cross-functional teams, and establishing positive client relationships. In my previous role as an Accommodation Service Specialist at Agoda, I developed innovative solutions to reduce the load of ticket requests by 70%, collaborated with geo location and tech teams to resolve region-based issues, and implemented an alternative method for eCard request tracking, reducing errors by 30%. I also provided held a quality and training specialist position with a 3 years experience with a proven track record for quality stability in span of 1 year hitting and maintaining 98%-100% quality target achievement.
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