MALIK BASSETT

Bio

I'm an AI Architecture Specialist with a foundation in client success and a strong focus on systems design, automation strategy, and user-centered implementation. My background spans fintech, insurance, and edtech — high-stakes environments where speed, clarity, and performance matter. Over the last two years, I've led the development and deployment of AI-powered tools that cut onboarding time by 40%, reduced manual support by over 60%, and improved client retention by 25%. I've designed automated workflows, GPT-powered assistants, and CRM systems that don't just function — they scale, adapt, and actually get used. I operate at the intersection of user experience and technical strategy. Using no-code/low-code platforms like Zapier, Make, and Retool, paired with LLM APIs and prompt engineering, I've helped companies move faster without losing the nuance of human-first service. Currently expanding my technical stack with a focus on AI product engineering — building smarter tools from the ground up and contributing directly to product pipelines.