Bio
Customer Experience and Quality Leader with 10+ years of proven success in building QA programs from the ground up and optimizing customer support operations for scale. A Certified Six Sigma Black Belt and seasoned Project Manager, I specialize in designing data-driven quality frameworks, coaching high-performing teams, and aligning QA with business goals. Known for transforming support processes in high-growth environments, I bring deep expertise in customer journey mapping, root cause analysis, and voice of the customer programs. I thrive in startup and scale-up cultures, where agility, experimentation, and strong execution matter most.
Role
Quality Program Manager
Location
philippines