Bio
A result-driven seasoned Customer Success Management (CSM) leader with expertise in managing C-suite customer relationships, scaling business growth, and building high-performance CSM practice. CORE COMPETENCIES: Customer Success 2.0, C-Suite Relationships, Banking and Finance, Payment Technologies, Technology Consulting, Change Management, Blockchain, Smart Contract, Cryptocurrency, Open Source Technologies. KEY ACCOMPLISHMENTS: • Helped 110+ Fortune 500 clients, 50+ Finance, do smoother business transformation • Grew customers engagements revenue by $52+ MM. • Built, led, and mentored 3 global Customer Success Teams, 11 cross-functional teams • Improved renewal and upsell business with a 92% renewal rate and 164% revenue growth • Established data-driven CSM Practices for measurable customer outcomes & early churn identification • Build new strategic business growth models, including new partnerships • Created and grew 3 strong market-leading products recognized by Gartner, Ovum, HfS, and IDC • 3 Patents (Granted Patent numbers: US8819642, US9251046, US10482006) • Blockchain Certification (Smart Contracts, Hyperledger, DeFi, Cryptocurrencies) and Banking Use Cases
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