Bio
A passionate advocate for Web3 and its transformative potential, I bring 6+ years of experience in crypto and a proven track record for delivering exceptional customer service. As a long term blockchain analyst and a cryptocurrency investor, I understand the needs and challenges faced by users navigating this exciting space. Here's what I offer: • Deep Web3 Knowledge: Proficient in major and minor cryptocurrencies, NFTs, and smart contracts, allowing me to effectively guide users through complex issues. • Proven Customer Focus: A consistent 93% customer satisfaction rate at 5+ years of tenure at Apple showcases my ability to build rapport, answer questions clearly, and troubleshoot effectively. • Technical Aptitude: Adept at utilising support tools and possessing basic smart contract development skills, with a willingness to learn new systems. • Collaborative Spirit: I thrive in team environments, fostering strong relationships and effectively communicating user feedback to drive product development. • Lifelong Learner: Constantly expanding my knowledge through courses, actively participating in testnets, and staying informed about emerging technologies. I'm eager to leverage my skills and passion to make a positive impact in a Web3 customer support role.
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