Bio
I am a dedicated Web3 Customer Support Specialist with extensive hands-on experience in GameFi community management and player support. With over 2 years of frontline customer service experience across major web3 gaming platforms including CryptoBlades, Axie Infinity ecosystem, and enterprise partnerships with Sky Mavis, Tribally, and Foonie Magus (Apeiron), I have successfully supported 500+ users and maintained 99%+ satisfaction rates. My expertise spans multilingual customer support (Vietnamese/English), technical troubleshooting for web3 applications (wallets, transactions, NFTs), large-scale event management (up to 512 concurrent users), and community moderation across Discord and Telegram platforms. I have a proven track record of reducing support response times, creating educational resources that improve user retention, and delivering enterprise-level customer service for high-stakes gaming tournaments. Currently seeking customer support or community management roles in the web3/crypto space where I can leverage my deep understanding of blockchain technology, GameFi ecosystems, and passion for helping users navigate the evolving digital asset landscape.
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