Bio
Experienced IT Support and Customer Service professional with over 3 years of experience in providing customer and operational support in fast-paced environments. Adept at troubleshooting hardware and software issues, and providing end-user technical support. Proficient in ITIL practices, ServiceNow, and various IT management tools such as SCCM, Intune, RDP, and Active Directory. Strong problem-solving and communication skills to ensure efficient and effective support delivery.