Bio
Have an impressive experience of remote work – 12 years. During this period have been working in various professions, beginning as a Telegram channel admin and continuing as a manager of 15+ employees. The main positions are listed above. Also worked in BelkaCar, Rentmania, Samokat as a specialist for more than a year. Can handle any task with a creative approach. Allocate my resources properly. Have basic knowledge of self-control and time-management. Proactive. Have no fear of responsibility for my own actions, as the team of support operators. In stressful and challenging situations guided by common sense and logic. Create and maintain a favourable environment inside the team of support operators — conduct trainings, casual meetings. Prevent misunderstandings and conflicts. Also understand of blockchain nodes and p2p networks Acquainted with the goal-setting framework SMART and the feedback models BOFF and SOR. Help every operator with professional and personal growth. Keep track of the basic support metrics (AFRT, NST, CSI/CSAT, AHT). Do my best for the client's loyalty to the product and the company. In Key skills there is a list of all programs which I can use as a competent user. General skills: - sociability, clear speech - leadership, responsibility, time-management - creativity, openness - social skills: empathy, team work - personal skills: high learning ability and behavior adjustment SOFTSKILLS: - ability to find a common language with people, to work in a team, to argue my opinion - leadership and emotional intellect - ability to organize my work effectively and to manage my time efficiently - ability to think creatively - ability to work with information (searching, analyzing, drawing a conclusion) + PC-literacy - ability to handle stress HARDSKILLS: - working with metrics - working with labour discipline - JIRA/EXCEL/CRM/IDM/MANGO Hardware: ОС: Windows 10 Pro Processor: Intel Core i7 10510U 1.8GHz, 4-cores Random access memory (RAM):16GB DDR4 Read-only-memory (ROM): 512GB SSD Internet speed: Ping: 1 ms Download: 507,99 Mbps Upload: 313, 67 Mbps Provider: Dom.ru UPD: - personality type ENFJ-A - DISC classification: main I-6 S-4 additional I-5 D-4 - completed all scenarios of Gloomhaven - studying with a tutor in-person in order to improve my English to C1-C2 mostly interested in vacancies with evening or night shifts employing on a civil contract, IE or self-employment do not respond to phone call during day-time, because of being asleep contact only through WhatsApp or Telegram