Bio
Senior QA Engineer & Customer Support Engineer with 12+ years of experience in technical support, software testing, and team leadership across tech and cybersecurity industries. Recent hands-on experience with Web3 API testing in cryptocurrency exchange operations, combined with extensive enterprise customer support management at TrendMicro serving 100,000+ clients. Successfully reduced support cases by 25-30% through process optimization and automation. Skilled in leading distributed customer support teams across APAC, the US, and EMEA, with expertise in technical troubleshooting, customer escalation management, and cross-functional collaboration. Passionate about delivering exceptional technical support in fast-paced technology environments.
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