Bio
Technical Support Analyst with 2+ years of experience in API troubleshooting, root cause analysis, and cross-functional collaboration, primarily in the OTA (Online Travel Agency) industry. I specialize in resolving complex system integration issues and maintaining high data sync accuracy between platforms. My background in Computer Engineering, combined with strong skills in SQL, Jira, and AWS, allows me to communicate effectively between technical and non-technical teams. I've been actively following the Web3 space and investing in crypto since 2022, giving me foundational knowledge of blockchain mechanics, tokens, and DeFi protocols. I'm now seeking to bring my analytical mindset and technical support experience into a Support Analyst role in the Web3 industry—where innovation meets user-centric problem solving.
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