Bio
Hi! You can call me Teresa. I am seeking to enter the Web3 industry using my transferable skills in process and project management, data analytics, marketing and content writing. Things I’ve done: • Design and execute social media marketing strategy across 3 online platforms (Instagram, Pinterest, Tik Tok) using Google Suite, Trello and ClickUp tools • Generate new blog post ideas and design graphics for social media posts • Schedule and post content on social media using the tailwind app tool • Monitor social media engagement for online platforms and respond to comments • Perform ongoing keyword research for social media posts and blog • Build, monitor and improve UX design on Wix-hosted website • Optimize copy and landing pages for search engine optimization • Leverage data and market research to identify content trends and target audience for organic SEO success • Enter data on spreadsheets for social media • Generate, proofread/edit and publish new 1000+ words blog posts in the personal development/self-help niche • Design graphics for blog and social media marketing strategy using Canva • Design and develop digital documents/products to attract lead generation using Canva and Adobe • Coach and mentor millennial/Gen-Z women in goal setting, productivity, self-help virtually or in person • Manage business email correspondence and calendar • 6 years experience supervising cross-teams in remote, hybrid and in-person structures • Work alongside HR team in employee selection, interviews, and new hire onboarding training • Monitor and process employee payroll/PTO & employee shift scheduling using tools like Humanity, Peoplesoft ERP and BambooHR • Generate process design/redesign and process mapping to improve business performance • Collaborate with cross departments to identify process improvement opportunities and implement approved changes • Query, analyze, and streamline process improvement through data analysis using tools like SaaS CRM (Salesforce), AI insidesales (InsideSales/XANT), and ERP (Oracle/Peoplesoft), Tableau, and Excel • Develop and institute technical writing for standard of operations procedures (SOP), onboarding manuals, process and training guides • Collect and analyze data on established and prospective clients, products, marketing channels, and sources • Prepare reports and visualizations to interpret workload and prospect behavior, marketing and recruitment opportunities/trends and conditions • Conduct business process analysis and identify critical issues, gaps and needs of an established contact center • Develop and present Key Performance Indicators (KPIs) for employee retention plan to management and led execution strategy • Support product and new systems launch strategy implementation with cross-functional teams to ensure full integration across IT/Systems, Business Development, Marketing & Strategic Communication teams • Support cross-functional launch meetings, including preparation of agenda and meeting content, process/ training communication, and technical quality activities prior to launch • Create email marketing strategy using Salesforce, HTML and AI-facilitated tools to ensure open and response rates, increasing lead and established customer engagement by 17% • Create and maintain email content that assist current and prospective clients beginning their online journey through company’s landing pages and CRM recruitment funnel • Strategize virtual event campaigns to promote online services and customer retention • Launch and monitor campaigns for SMS communications • Maintain and resolve discrepancies in Salesforce SaaS CRM and Peoplesoft ERP systems • Monitor quality assurance for omnichannel chat and call path services • Troubleshoot tooling and technical issues, escalating to technical and/or product management teams, as appropriate