Bio
Experienced professional with a strong background in Crypto, iGaming, Pharma, and business process optimization. More than 6 years in Customer/IT Support, 2 years as IT Support management role, 3 years as a Business Analyst and more than 4 years as an Anti-Fraud Analyst. Proficient in data analysis using visualization tools like Tableu, SQL dashboards, SFDC CRM. Experienced in managing customer support agents, training, handling escalations, and optimizing performance KPIs in high-load environments. Solid experience in system vulnerabilities search connected closely with critical bugs or bottlenecks in AML/KYC procedures, frauds with payments and chargebacks. Seeking to leverage my expertise in iGaming Anti-Fraud / Support Leadership.
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