Bio
Key Highlights • Designed and implemented sustainable data solutions that supported strategic business initiatives across mortgage banking operations. • Developed customer support and engagement metrics that enhanced organizational visibility and improved customer experience, directly contributing to increased sales and profitability. • While managing daily IT support for an organization with over 50 staff, I actively participated in a project that transitioned the company to real-time banking, resulting in over 60% reduction in operational turnaround time. • Provided hands-on IT technical support, ensuring system stability and minimizing downtime across multiple departments. • Passionate about transforming complex data into actionable business insights to support data-driven decision-making. • Excellent problem solver with effective team collaboration skills.
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