TONGCOKAT

Bio

Project Development Officer II, Department of Social Welfare and Development (September 2022- Present) -        Receive, record and monitor grievances from the public through different modes of communication available, based on the existing procedures and guidelines of the Project -        Provide updates to grievance senders on actions taken/resolution and at the same time solicit feedback from grievance senders upon resolution of grievance -        Prepare regular consolidated reports for submission to the NHTO and DSWD management on the status of grievances received and actions taken -        Forward grievances to concerned units of the NHTO and/or National Household Targeting Sections (NHTS) of the Field Offices (FO) and follow-up on actions taken for the resolution of grievance -        Perform other duties that may be assigned by the Superior and Head of Office   Customer Service Operations II, Cardinal Health International Philippines (July 2021-August 2022) -        Work and coordinate with a big and diverse team  -        Code patient diagnosis utilizing the ICD-10 (International Classification of Diseases) coding system  -        Obtain verbal verifications and DWO (Detailed Written Order) from physician  -        Thoroughly check and verify the specifications and details in the DWO  -        Communicate clearly any inconsistencies or discrepancies identified     Store Supervisor, Footwear Specialty Retailers, Inc. (March 2020-April 2021) -        In charge of the physical store and the back office -        Does opening and clearing operations inside the store premises to ensure safety and cleanliness every before and after operations -        In charge of the BIR sales logbook -        In charge of the opening and closing cashiering procedures (Witness) -        Conducts daily pep talk to brief the team about the daily goals, weekly sales, and different job assignments for the day -        In charge of the weekly delivery from the warehouse (Receiving, counting, and inputting) -        In charge of the daily inventory of footwear, shoe care and accessories -        Monitors and accounts daily sales, cashier’s reports, and other funds (petty cash fund, change fund, gift certificates, etc.) -        Handles customers’ complaints and all other customer related issues   Shift Manager, Teriyaki Boy Group Inc. (June 2015-August 2017) -        In charge of the whole dining area. From staff, to equipment and flow -        In charge of the beginning and ending inventory in the kitchen -        In charge of the daily inventory for front and back of the house -        Does month end reports for the front and back of the house -        In charge of the weekly schedule of the kitchen and dining staff -        Projects and prepares the deliveries (wet and dry goods) needed for everyday use -        Monitors and accounts daily sales, cashier’s reports, and other funds (petty cash fund, master change fund, gift certificates, etc.) -        Had cashier and front of the house training (dining and host) -        In charge of writing letters to sponsors for on-going promos in the store -        Handles customer complaints and other customer-related issues