Bio
Path: - A young manager in China who helps clients in wholesale purchases. In a few years, become the senior position in the company.(2019-2021) - Customer Service Representative (2022). I realized that cryptocurrency is something that I like wildly, and I want to connect my life with it. - Supervisor/Head of customer care in support Department (2022). Passed the way: - first-line customer support specialist; - VIP customer support specialist; - senior support specialist of the second line; - supervisor / head of the support in the SL1/SL2 department. Managed the operational activities of the support department: - synchronization of the department into the general structure of the company, support of links between departments by products, - quality control (analysis of tickets and chats and their analysis with support specialists), - conducting training and lectures, onboarding new and existing employees, - schedule and work with shifts of employees (~ 20 people), load distribution, - analysis of complex and unique client cases, finding non-standard solutions, - worked with the API, wrote technical tasks to the development team, created mind maps as part of new product launches, worked with databases. Developed a training system that allowed faster and better onboarding and training new employees in the support department. Launched a lecture hall within the department, implemented quiz tests on products with bonuses for specialists, conducted informal activities with the team. 💪
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