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Heads Talk ®

280 - Felipe Schwartzmann, SVP: BRICS Series, Genesys - As Intelligence Anchors into Infrastructure the Real Power of Cloud and AI Emerges

30 November 2025 43:46 Elaine Pringle Schwitter

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Episode Title: 🇨🇱As Intelligence Anchors into Infrastructure the Real Power of Cloud and AI Emerges🇨🇱

As we close this year’s BRICS & Geopolitics Series on Heads Talk®, I’m delighted to introduce a conversation with a guest who is right at the centre of one of the most urgent themes of recent months: keeping a true ‘Human in the Loop’ as technology accelerates around us.

It was an incredibly fluid and engaging exchange, and I encourage you to listen closely to the insights he shared.

Felipe Schwartzmann is the Senior Vice President for LATAM and the Caribbean at Genesys, where he has led the region to standout performance and earned recognition as the company’s Global Sales Leader of the Year.

With more than two decades of experience, Felipe brings a rare blend of commercial acuity, technological depth, and a real commitment to customer-centred innovation. Earlier in his career, he held senior commercial and sales leadership roles across the region, building sophisticated go-to-market models, launching cloud CX platforms, and steering large-scale enterprise transformations.

Topics Covered:
◽️ The evolution of cloud as the new intelligence layer of business
◽️ Agentic AI and the shift toward autonomous, context-aware decision systems
◽️ LATAM’s accelerated cloud and AI adoption and its distinct innovation patterns
◽️ Financial-sector cloud transformation and the new foundations of digital trust
◽️ Data localisation, AI governance and the geopolitics of distributed cloud
◽️ BRICS-aligned cloud and AI ecosystems and the race for technological independence
◽️ AI as the new electricity: everywhere and nowhere at the same time
◽️ Trust, explainability and human oversight as core pillars of enterprise AI
◽️ The future of cloud and AI in 2035 and the co-evolution of humans and digital agents

So download⏳grab a cup of Bird & Blend Tea Co. - Peppy Mint Tea ☕️& have a listen🛋

Episode Sponsored by
◽️Accxia - 𝔼𝕦𝕣𝕠𝕡𝕖'𝕤 𝕃𝕒𝕣𝕘𝕖𝕤𝕥 ℙ𝕣𝕚𝕧𝕒𝕥𝕖 ℂ𝕝𝕠𝕦𝕕 𝕗𝕠𝕣 𝔸𝕥𝕝𝕒𝕤𝕤𝕚𝕒𝕟

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