#54 Making an Impact: UX, AI, and the Future of Enterprise Software
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About this episode
In this episode, I had the pleasure of speaking with Makoto Kern of IIIMPACT, about bridging business goals with cutting-edge technology and creating user-centric solutions in high-stakes environments.
How do you balance speed, user experience, and AI adoption when launching new digital products? -Get the insights in this SEE BEYOND #54 episode!
Key Takeaways:
From Robotics to UX Leadership – Makoto shared his journey from engineering and lean manufacturing to building a consultancy that accelerates enterprise software delivery.
The Triple Pillar Approach – Success in digital transformation requires alignment across business, users, and development.
AI Adoption & The “Competence Mirage” – AI is a powerful force multiplier, but it won’t replace experienced teams. Companies must avoid the illusion that AI alone solves everything.
Enterprise UX Revolution – Many organizations still build software like houses without asking what users want. Makoto’s “cheat codes” emphasize early alignment, rapid prototyping, and continuous feedback.
Future Outlook – Expect faster innovation cycles, AI-driven tools, and even physical robots reshaping industries. Education must adapt to teach critical thinking and AI fluency.
Makoto’s advice for leaders: “Speed and direction matter. If you stop innovating or ignore user experience, you’ll be left behind.”
/Mika Tienhaara, See Beyond host and producer
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit mikatienhaara.substack.com
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