#542: How AI Fixes 77% of Support Issues
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About this episode
Is AI replacing network engineers? Liz Centoni (Cisco EVP) reveals how Agentic AI is transforming Cisco TAC and network automation. Discover why 77% of support cases are now handled by AI and what this means for your career in 2025.
A big thank you to Cisco for sponsoring this video and for sponsoring my trip to Cisco Partner Summit San Diego 2025
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// MENU // 0:00 - Coming Up 01:08 - Intro 01:28 - Customer Experience 02:01 - Cisco TAC 02:42 - AI & Agentic AI 05:13 - Usage of Agents 07:15 - Will AI Take Jobs Away? 09:18 - Intelligent Call Routing 13:20 - Challenges with Agents 16:57 - Quantum Computing 18:03 - Liz's Advice for the Youth 19:32 - Conclusion
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Disclaimer: This video is for educational purposes only.
ai #agenticai #quantumcomputing
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