David Bombal
David Bombal

#542: How AI Fixes 77% of Support Issues

20 February 2026 19:45 David Bombal

Listen to episode

About this episode

Is AI replacing network engineers? Liz Centoni (Cisco EVP) reveals how Agentic AI is transforming Cisco TAC and network automation. Discover why 77% of support cases are now handled by AI and what this means for your career in 2025.

A big thank you to Cisco for sponsoring this video and for sponsoring my trip to Cisco Partner Summit San Diego 2025

// Liz Centoni SOCIAL// LinkedIn: / lizcentoni

// David's SOCIAL // Discord: discord.com/invite/usKSyzb Twitter: www.twitter.com/davidbombal Instagram: www.instagram.com/davidbombal LinkedIn: www.linkedin.com/in/davidbombal Facebook: www.facebook.com/davidbombal.co TikTok: tiktok.com/@davidbombal YouTube: / @davidbombal Spotify: open.spotify.com/show/3f6k6gE... SoundCloud: / davidbombal Apple Podcast: podcasts.apple.com/us/podcast...

// MY STUFF // https://www.amazon.com/shop/davidbombal

// SPONSORS // Interested in sponsoring my videos? Reach out to my team here: [email protected]

// MENU // 0:00 - Coming Up 01:08 - Intro 01:28 - Customer Experience 02:01 - Cisco TAC 02:42 - AI & Agentic AI 05:13 - Usage of Agents 07:15 - Will AI Take Jobs Away? 09:18 - Intelligent Call Routing 13:20 - Challenges with Agents 16:57 - Quantum Computing 18:03 - Liz's Advice for the Youth 19:32 - Conclusion

Please note that links listed may be affiliate links and provide me with a small percentage/kickback should you use them to purchase any of the items listed or recommended. Thank you for supporting me and this channel!

Disclaimer: This video is for educational purposes only.

ai #agenticai #quantumcomputing

Want to find AI jobs?

Join thousands of AI professionals finding their next opportunity

We respect your inbox. Unsubscribe at any time.

© 2026 David Bombal. All rights reserved.

Common Questions

Frequently asked questions

Quick answers about how DevFound's AI matching, resumes, and referrals work.

DevFound's AI Copilot ingests your profile, goals, and live job data to deliver curated matches in seconds. Every match includes a resume variant, suggested referrals, and interview prep so you can act immediately. The more feedback you provide, the sharper the Copilot becomes.

AI-led job searches shrink the hours spent sifting through boards and formatting resumes. DevFound pairs automation with your personal outreach, so you reserve energy for interviews and negotiation. Traditional networking still matters, but AI gives you a lift before you even send a message.

Modern AI roles expect comfort with production-grade code, data fluency, and practical ML tooling. The strongest candidates pair deep technical chops with storytelling—translating model impact to product, GTM, and exec partners. Continuous learning keeps you ahead as stacks evolve.

DevFound rewards active seekers. Keep your profile fresh, respond to match quality prompts, and enable alerts so you never miss a role. The AI prioritizes companies and teams that align with your feedback, accelerating both introductions and interview invites.

High-density tech hubs continue to host the deepest AI talent pools, yet distributed teams are catching up fast. Use DevFound filters to hone in on onsite, hybrid, or fully remote roles and watch openings expand across time zones.

DevFound aggregates thousands of remote AI openings and flags the nuances—core hours, async culture, and visa needs—up front. The Copilot also recommends how to position your distributed work experience so hiring managers know you can thrive on a remote team.