From Bad Chatbots to Digital Ambassadors That Actually Work

About this episode

Most chatbots fall short—slow responses, confusing menus, and frustrated users who abandon the experience. But what if you could replace that with a lifelike, multilingual Digital AI Ambassador — and prove it works in just six weeks?

In this episode, host Ed McNamara sits down with SHI’s Jack Hogan and HPE’s Robin Braun to break down how SHI and HPE built Digital Humans that are fast, secure, and genuinely engaging. They discuss why chatbots fail, how guardrails and ultra-low latency reshape customer interactions, and how SHI’s Imagine–Experiment–Adopt framework accelerates AI adoption.

Listeners will learn:

• Why human-like presence matters more than chatbot accuracy
• How “brain and body” architecture creates lifelike engagement
• Why HPE Private Cloud AI enables secure, scalable deployment
• How SHI delivers production-ready Digital AI Ambassadors in six weeks
• Real-world examples from civic services, retail, healthcare, and more
  
  

Featuring:
 • Jack Hogan, VP of Advanced Growth Technologies, SHI
 • Robin Braun, VP of AI Business Development, Hybrid Cloud, HPE

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This episode of Innovation Heroes is brought to you by HPE. If you're in retail, healthcare, financial services, or public sector and you're under pressure to deploy AI that actually works, reach out. Our team can get you production-ready Digital Humans in six weeks, not eighteen months.

>>> Book your executive review: shi.com/digitalhuman