How AI Is Changing Learning and Why Soft Skills Matter More Than Ever, with Peter Kokkinos, VP at Udemy

About this episode

The way we learn at work is finally catching up to the way we actually work. Shane O’Neill sits down with Udemy APAC VP and MD Peter Kokkinos to unpack how AI is transforming learning from a one-size-fits-all catalog into personalized, in-the-flow support that meets people at the exact moment of need. From the early days of laser discs to today’s AI-powered role plays, Peter shares what’s changed, what still doesn’t work, and why soft skills like critical thinking, communication, and leadership now matter more than ever.

We dive into AI fluency as a new baseline capability—less about mastering a specific tool, more about using the tools you have to improve real workflows. Peter explains how demand for AI skills has surged across functions like HR, finance, operations, and marketing, and why organizations that frame learning around outcomes (productivity, mobility, retention) see stronger engagement. We also get practical about culture: how leadership intent shows up in budgets and time, how to personalize learning paths based on current skills and role transitions, and how to deliver learning inside the tools employees already use, reducing friction and increasing adoption.

Measurement gets a much-needed reset. Instead of counting hours, we focus on skills confidence proven in simulations, visible behavior change, and usage of approved AI tools that ties to performance. You’ll hear candid takes on common pitfalls—copy-paste AI undermining learning—and concrete ideas to future proof your HR function with contextual practice, embedded guidance, and smarter metrics. If you’re ready to move past generic courses and build a learning culture that actually moves the needle, this conversation will give you the language, the levers, and the next steps.

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