The L&A Hub
The L&A Hub

Josh Hershman - Break Some Dishes

24 July 2026 38:53 Zinnia

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About this episode

Josh Hershman has done something almost no one in insurance regulation has done: he's been a private attorney, a deputy commissioner, the executive director of an open-source data standards project, and the CEO of a life insurance company — all before Governor Lamont named him Connecticut's Insurance Commissioner. That resume gives him a vantage point on AI that most regulators don't have, and he uses it.

In this episode he explains how Connecticut is already running AI inside the department (a state Copilot license, financial-exam document review, letter drafting) and why the hardest part is change management, not technology. He borrows the EU's tiered, consumer-impact framework to argue carriers should "break some dishes" on internal use cases while moving carefully on anything that approves or denies a claim — but still moving. He and Paul get into why annuity illustrations are the single most tailor-made AI use case in the industry, how McCarran-Ferguson and the NAIC's slow "model act" machinery actually shape the rules, and why the word "testing" in the AI model bulletin is leaving carriers frozen.

Listeners come away with a regulator's actual map of what to build fast, what to build carefully, and what to bring to a statehouse versus the NAIC.

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