Retail in America
Retail in America

Microsoft on the Frontline: Retail Intelligence in Action Part 2

08 January 2026 0:00

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About this episode

Voices from the Frontline: AI in Action: Episode 2, Part 2

In this episode of Voices from the Frontline: AI in Action, host Ron Thurston takes listeners inside the Microsoft Experience Center in New York City, where frontline work, customer experience, and AI-powered tools come together in real time.

Recorded on the retail floor at the Microsoft Experience Center, this conversation goes behind the counter to show how frontline teams are using technology not to replace human connection — but to strengthen it.


You’ll hear directly from Jasmine, a frontline leader, as she...

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