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AI Transformation Lab

The Art of Rightsizing AI

20 July 2026 18:42 Veritiv

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About this episode

The cheapest AI model is often the most expensive. That is the trap this episode is built to help you avoid: sending routine work to a frontier model, or cheap work to a model that fails and hands the mess to a person, and paying for both mistakes on every run.

In this episode, Chris Bradley makes sense of a landscape that shifted fast in June and July. A new most-capable model. A family that ships in three deliberate sizes. And a wave of open-weight models from the US and China that companies can run inside their own walls. His frame for all of it is rightsizing: matching the model to the work the way a manager matches a person to a task. He sorts the work into three tiers, the Clerk for high-volume routine work, the Operator for the reliable execution that runs the business, and the Expert for the hard, high-stakes reasoning.

The heart of the episode is a single idea: stop comparing sticker prices. The number that matters is cost per success, total cost divided by the jobs actually completed. Chris explains how the Lab measures exactly that with VeritivBench, an internal framework that scores models against real recorded workflows rather than public leaderboards. Then he walks the two levers that make rightsizing real at scale, routing work to the right tier automatically and caching the context you reuse, and closes on tokenization, the hidden reason two models at the same price can leave you very different bills.

Part of the Enterprise Transformation arc.

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