Global Services: FDI, CX, BPO & Tech
Global Services: FDI, CX, BPO & Tech

The Competitive Advantage AI Can't Copy

30 July 2026 1:00:21 Loren Moss

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About this episode

Artificial intelligence is transforming customer experience, but are companies focusing on the wrong things?

In this keynote from CX Summit 2026, organized by BPro, AI strategist and speaker Tricia Wang explores why the businesses that rely solely on automation and optimization may be setting themselves up for failure. Drawing on history, real-world business examples, and the latest developments in AI, she explains why human insight, context, and what she calls "thick data" are becoming more valuable (and not less) in the age of AI.

Watch the video version here: https://youtu.be/86HtH89g8UQ

Find Tricia Wang
Instagram: https://www.instagram.com/triciawang 
LinkedIn: https://www.linkedin.com/in/triciawang
 Advanced AI Society: https://advancedaisociety.org

#CXSummit #BPO #bpo 

Where to find me
Website: cognitivebusiness.news/
LinkedIn: linkedin.com/company/cognitive-business-news/
Facebook: facebook.com/cognitivebusinessnews/
Instagram: instagram.com/cognitive_business/
More about Loren Moss: https://lorenmoss.com/write

Check out my other YouTube Channels:
Loren Moss: https://www.youtube.com/@LorenMoss
Cognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShorts
Finance Colombia: https://www.youtube.com/@Financecolombia
Finance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShorts
The Clerisy: https://www.youtube.com/@theclerisywithlorenmoss
The Clerisy Shorts: https://www.youtube.com/@ClerisyShorts
Empleo Bilingüe: https://www.youtube.com/@EmpleoBilingue



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