Role overview
Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.
Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.
Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products: https://www.youtube.com/watch?v=ifM9_jPQCv8
What we're looking for
Drive customer satisfaction through understanding customer needs, providing responsive service to customer issues, integrating partners into the sales process ,and building relationships with key customer contacts Provision customer accounts and configure connectivity Help customers integrate their platforms with our SaaS services, then determine and deploy decisioning logic based on best practices Solicit feedback data from customers, and ensure that customers realize the full value of the solution by monitoring usage and results Interface with Product Management to ensure timely and accurate delivery Work closely with Account Managers and Sales Representatives to help win opportunities. Communicate value to the customer, as well as convey feedback to PMs for better product iterations Train customers to use the solution effectively, and monitor to ensure that customers are deriving maximum value
BS/BA in business administration, engineering, math, economics, statistics, computer science or other relevant field is preferred 2+ years experience in Technical Account Management, Technical Support Engineering, Business Analysis, Implementation Management, or similar Experience with SaaS implementations, application development integrations, service and support processes Experience managing complex enterprise accounts and orchestrating a cross-functional account team Experience working with APIs and API integration with various programming languages Experience with SDKs, developer frameworks, mobile device and web application development Comfortable conducting product overviews and product demonstrations with clear, complete messages A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances Comfortable with 10-20% travel
Industry: Prior experience with financial services, sponsor banks and financial regulations Technologies: Prior production experience with JavaScript, Native iOS and Android, React, Node.js or similar Domain: Prior experience with identity fraud, KYC, consumer watchlists, and DocV technologies Experience with Data Science and statistical data analysis
Salary Disclosure: Base Salary range: $107,800- $120,000 Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.
We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.
To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers
Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about how our work is changing the world, check out these articles and videos:
Socure is Forbes' 2022 Best Startup Employer: https://bit.ly/3fbNw8S Socure Accelerates Onboarding for 50+ Crypto, Neobanks, and More: https://bit.ly/3dwN2K7 Socure's Impact on Financial Inclusion: https://www.youtube.com/watch?v=Y6nBc6s1wsU Socure's Impact on Fraud Prevention: https://www.youtube.com/watch?v=M46UG8QyKe4 Archives & Press Releases: https://learn.socure.com/about/press-release