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About the Company Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offeri...

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About the Company Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offeri...

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About the Company Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offeri...

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Lead Program Management Credit Card Operations

Gemini New York, New York; San Francisco, California

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$112k - $160k · Senior Full-time Posted 1 day ago 4 min read

About the Company

Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all â bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.

The Department: Credit Card Operations

Core to a premier credit card program is the ability to scale and achieve operational excellence. Driven by innovation, Geminiâs credit card product is a benchmark in the card space due to its innovative value proposition. Geminiâs Credit Card Operations is a core function related to the card program and a key driver to the overall success of the Company.

The Role: Lead, Program Management

The Credit Card Operations team at Gemini is growing and needs a detail-oriented program manager, reporting into the Head of Consumer Lending.

In this role, your primary responsibility will be to design, documentation and coordinations of Credit Card Operational Process Changes such as Collections Policies (hardship programs, collections strategies) and Operational build out, Implementations of changes to Alloy, Corecard and other Credit Card platforms.

This role is required to be in person twice a week at either our San Francisco, CA or New York City, NY office.

Responsibilities:

Partner across the credit card organization to provide high value portfolio, program and project management support for critical program
Manage project life cycle delivery as needed, from initiation through completion with critical card vendors such as Alloy, CoreCard and other Credit Card Vendors
Develop and maintain Critical policies for operations including collections policies and other servicing policies
Develop and encourage business transformation efforts
Build productive and positive relationships across the organization at all levels to drive influence
Build productive and positive relationships across the critical vendors to drive influence
Provide leadership in solving problems, improving processes, and creating a better experience for the business

Qualifications:

10 years of experience in program management with a focus on consumer lending space. Specific Credit Card operations experience is a plus
Demonstrated success with business process improvement implementations
Excellent organizational, communication, collaborative, and interpersonal skills to foster respect and teamwork with internal and external partners
Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines
Willingness to learn, be hands on technically, and creative with problem solving

It Pays to Work Here

The compensation & benefits package for this role includes:

Competitive starting salary
A discretionary annual bonus
Long-term incentive in the form of a new hire equity grant
Comprehensive health plans
401K with company matching
Paid Parental Leave
Flexible time off

Salary Range: The base salary range for this role is between $112,000 - $160,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidateâs compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

In the United States, we offer a hybrid work approach at our hub offices, balancing the benefits of in-person collaboration with the flexibility of remote work. Expectations may vary by location and role, so candidates are encouraged to connect with their recruiter to learn more about the specific policy for the role. Employees who do not live near one of our hubs are part of our remote workforce.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

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