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Spilling the Teath
Spilling the Teath

Customer Experience and Team Culture in an AI World with Ali Hyatt

28 January 2026 29:23 Henry Schein One

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About this episode

In this episode of Spilling the Teath, we explore what it really means to lead with purpose and how culture shows up when things get hard.

Joining us is Ali Hyatt, Chief Customer and Growth Officer at Henry Schein One. Together with host Dr. Ryan Hungate, Chief Clinical and Strategy Officer at Henry Schein One, Ali shares real stories from the front line of customer experience, team leadership and growth, and how purpose-driven decisions shape outcomes for teams and patients alike.

In this episode, you’ll discover:

  1. What patient-centric culture looks like when teams are stretched and pressure is high
  2. How leaders can replace hero culture with sustainable systems
  3. Where AI is genuinely reducing burden and improving decision making
  4. Why empathy, trust and transparency still matter in an AI-enabled world
  5. How to lead teams through burnout, escalation and change
  6. Practical leadership habits that strengthen culture and team dynamics
  7. Why better leadership, not just better tech, will define the future

Whether you’re a practice owner, manager, clinician or part of a wider dental team, this episode offers thoughtful insight into inclusive leadership, team culture and using AI in ways that amplify purpose rather than dysfunction.

Subscribe to Spilling the Teath, presented by Henry Schein One, wherever you get your podcasts. New episodes every Wednesday.

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